RETURN / EXCHANGE POLICY

1. Merchandise must be in marketable condition (all tags still attached, unused & unworn).
2. The allowable period for domestic returns is 15 days including the shipping period. For International orders, allowable period is 20 days. The merchandise must be shipped back to the Philippines within 24 hours from the date of email notification.
3. Shipping and handling cost incurred are non-refundable.
4. Shipping and handling cost involved in exchanging/returning and sending back the merchandise will be borne by the customer.

PROCEDURE FOR RETURNING / EXCHANGING MERCHANDISE

1. Notify the company via email (inquiry@beabi.com.ph) immediately within 24 hours starting from the date of receipt of merchandise. Specify the reason for returning the merchandise and the replacement.
2. The company will inform the customer if the merchandise for exchange is available. If available, the company will immediately advise the customer to send back the merchandise to the standard return address within 24 hours of receipt of email notification

REFUNDS

Refunds cannot be made for returned merchandise. They can only be replaced by merchandise of a similar amount or higher.

DEFECTIVE / DAMAGED MERCHANDISE

Merchandise delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the merchandise.

Merchandise returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, the company will replace the merchandise and pay for the appropriate shipping costs.

ORDER PROCESS & SHIPPING INFORMATION

All orders placed before 12:00 midnight between Mondays to Fridays, Philippine time (GMT+8:00), will be processed the next business day. Order processing will be 2 to 3 business days, excluding weekends and holidays. Orders are expected to be delivered within 5 to 10 business days. Delivery time and shipping cost will vary depending on the location. Local orders will be delivered by DHL and international orders will be delivered by UPS.