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FAQs


ONLINE PURCHASING


How do I purchase online?

  1. Browse the products page and choose the merchandise you want to purchase. You can either browse by category or by style. Or if you have a specific item in mind, you can also use the search bar at the top of the page.
  2. Once you've chosen the merchandise you want to purchase, choose the color, size (if applicable) and quantity, then click the add to bag button. You will be directed to the shopping cart page.
  3. At the shopping cart page, you can click continue shopping if you want to add more products, or proceed to checkout if you're finished browsing.
  4. If you choose to checkout, you will be directed to the checkout page. For returning customers, you will be asked to type your email address and password. For new customers you will be asked to enter your First Name, Last Name, Country, Address, City, State/Province/Region, Zip, Contact Number and Email Address. Please provide complete information as needed to ship your order. Make sure the address you have just provided matches your billing address, then click continue. Verify all information entered and click continue. You will be directed to the order review page.
  5. Review your orders, shipping information and total amount, then click the pay now button. You will be connected to the Pesopay payment service page.
  6. You can choose to pay by credit card or by bancnet. All transaction will be processed by Asiapay payment gateway. Follow the instructions and enter complete information for verification.
  7. At the end of the process, you will receive a virtual receipt that you can print.

Disclaimer: Please make sure you have read and understood our terms and conditions and return policy before completing your order.



PAYMENT OPTIONS


How can I pay for my puchases?

We accept payments by credit card or bancnet.
Credit cards accepted: Visa, Mastercard, American Express and JCB
Bancnet cards accepted: all bancnet debit/atm cards.


In what currency are the prices listed?

All prices in the website are in Philippine Peso (Php). If you are outside of the Philippines and using a foreign-country issued credit card, the total amount will be converted to your local currency based on your bank's prevailing rate.



ORDER PROCESSING AND SHIPPING


Do you ship anywhere in the Philippines?
Yes, we ship orders to all serviceable areas of DHL.


Do you ship internationally?
Yes, we ship orders internationally to all serviceable areas of UPS. Orders may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.


What are customs duties and taxes?
Orders that are shipped to countries outside of the Philippines may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient - we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


How is shipping calculated?
The shipping cost is calculated based on the number of pieces in your order, weight, and destination.


How soon do I get my orders?
All orders placed before 12:00 midnight between Mondays to Fridays, Philippine time (GMT+8:00), will be processed the next business day. Order processing will be 2 to 3 business days, excluding weekends and holidays. Orders are expected to be delivered within 5 to 10 business days. Delivery time and shipping cost will vary depending on the location. Local orders will be delivered by DHL and international orders will be delivered by UPS.


How can I track my order?
Once your order is shipped, you will be provided with a DHL or UPS tracking number. Please allow 48 hrs from the time you are given a tracking number before checking on the status of your shipment. If after 48 hrs you are still encountering difficulties, please do not hesitate to contact our customer service representative at inquiry@beabi.com.ph.


RETURNS


What is your return policy?

  1. Merchandise must be in marketable condition (all tags still attached, unused & unworn).
  2. The allowable period for domestic returns is 15 days including the shipping period. For International orders, allowable period is 20 days. The merchandise must be shipped back to the Philippines within 24 hours from the date of email notification.
  3. Shipping and handling cost incurred are non-refundable.
  4. Shipping and handling cost involved in exchanging/returning and sending back the merchandise will be borne by the customer.

What is the procedure for returning merchandise?

  1. Notify the company via email (inquiry@beabi.com.ph) immediately within 24 hours starting from the date of receipt of merchandise. Specify the reason for returning the merchandise and the replacement.
  2. The company will inform the customer if the merchandise for exchange is available. If available, the company will immediately advise the customer to send back the merchandise to the standard return address within 24 hours of receipt of email notification.

Return Address:Yasabeli Concepts Inc.
865 A. Mabini St. Barangay Addition Hills
San Juan City
Philippines 1500

Can I get a refund for returned merchandise?

Refunds cannot be made for returned merchandise. They can only be replaced by merchandise of a similar amount or higher.


What if the merchandise I received is defective or damaged?
Merchandise delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the merchandise.


Merchandise returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, the company will replace the merchandise and pay for the appropriate shipping costs.